Questions?
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We have compiled a list of questions to provide you with quick and informative answers
You can order a test on our website and mobile apps (iOS and Android). Enter a pickup time and location and our certified phlebotomist will come to collect the required sample for tests. You'll be notified when your test result has been uploaded for viewing on your MyItura account.
On MyItura, you can book a wide range of medical tests to address your healthcare needs. We offer various medical tests, including but not limited to blood tests, urinalysis, CD4 count, HIV/ AIDS, and prostate cancer test. Log onto your account to see a list of our current test offerings. We continually update our test offerings; reach out through our support page to make specific test requests not listed.
Requesting a consultation with a doctor on MyItura is simple. Log in to your account on our website or on your MyItura mobile app (iOS and android). You can book an appointment to schedule a video or audio call with a doctor, or you can choose to chat with a doctor via text on your MyItura account. Keep in mind that you'll be required to have either the daily, monthly or yearly subscription to consult a doctor.
We don't recommend booking tests for multiple people through one account. If you're thinking about scheduling tests for multiple people, it's best to have each person create their own account. This way, we can provide personalized care tailored to their specific health needs. You can still share test links with others after adding them to your cart, and they can use the shared link to add to their own cart. For group orders, our friendly customer service team is here to help. They can set you up with a special payment code so everyone in the group can place their orders on their own accounts.
The turnaround time for test results can vary depending on the specific test you have booked. Most common tests, such as blood tests or urine tests, usually provide results within a day. However, certain specialized tests or complex analyses may require additional time for processing. Please reach out to our support team through the support page or via email info@myitura.com to receive turnaround time specific to your test.
Once your test results are available, you'll receive an email notification from which you can access your results securely through your MyItura account. Log in to your account, tap on your profile and navigate to the 'My results' section to view your result. If you have any difficulties accessing or interpreting your test results, our support team and doctors are ready to provide guidance and further clarification.
If you need to reschedule or cancel a test booking, simply log in to your account and navigate to the 'My orders' section, where you can modify or cancel your appointment. For further assistance, please reach out to our support team through the support page or via email info@myitura.com.
Requesting a consultation with a doctor on MyItura is simple. Log in to your account on our website or on your MyItura mobile app (iOS and android). You can book an appointment to schedule a video or audio call with a doctor, or you can choose to chat with a doctor via text on your MyItura account. Keep in mind that you'll be required to have either the daily, monthly or yearly subscription to consult a doctor.
Yes, all the doctors on MyItura are qualified healthcare professionals. We ensure that our platform is staffed with licensed and experienced doctors who have undergone rigorous verification and credentialing processes.
To start your consultation call at the scheduled appointment time, simply log in to your MyItura account. The doctor will start the call from their end and all you have to do is accept the call once it comes in, and you will be connected with the doctor through a secure and private video/audio call.
Typically, a consultation lasts anywhere from 10 to 45 minutes to ensure sufficient time for discussion and diagnosis.
If you miss an appointment or need to cancel, we recommend notifying us as soon as possible. Simply contact our support team for further assistance.
Yes! On MyItura, you can chat with a doctor on behalf of a family member. We do highly recommend that you set up the call through the family member's MyItura account to improve the quality of personalised care and recommendation we can provide to them.
Itura helps to answer medical questions that you might have. It is important to note that this feature isn't meant for diagnosis. All forms of medical diagnosis will be done by the Doctors alone.
At the moment, Itura feature provides information in just English language
No, Itura is not capable of providing medical diagnosis. It is designed to provide general medical information based on existing knowledge, but it cannot replace a qualified healthcare professional's expertise. For medical diagnosis, we recommend consulting with a doctor on MyItura.
Yes, Itura is programmed to provide reliable and accurate information to the best of its abilities. However, please note that medical knowledge and guidelines may evolve over time. While the AI assistant strives to provide up-to-date and accurate information, it is always advisable to consult with the qualified healthcare professionals on MyItura for personalized advice and information specific to your situation.
Yes, Ensuring the security and privacy of your medical records is a top priority for MyItura. We employ rigorous measures to protect your data from unauthorized access or breaches of any kind.